FAQ's

How does the 14 day free trial work?
When you sign up, you are automatically on a 14 day free trial subscription. This trial gives you full access to the software; however, any campaign you create will not be accessible to the public until after you have purchased the 1-year subscription. No credit card is required to start your 14 day free trial.

What do you get with the annual subscription?
The annual subscription gives you full access to all of the features of the software, for 1-year. At the end of that year, if you qualify, you may receive an automatic renewal at no charge. If you do not qualify, and there will be a charge to renew, we will notify you and you can choose whether or not to renew your subscription. It is not automatically charged to your credit card.

What does web-based software mean?
Web-based or cloud-based software, means that the software is stored on our server and available to you, and your team, via the web. There is no app or software to download, and everyone on your team works together, on the same platform. There is no need to transfer or share information because, when you make a change, everyone on your team will see that change immediately.

What is your stance on obtaining credit card information before the event?
We, at Bidcoz, are vehemently opposed to this practice. Before mobile technology became what it is today, getting credit card information in advance could speed up the manual checkout process. Now, that just isn't necessary. The idea should be to limit your exposure to a person's credit card information. If you are using Bidcoz to sell tickets, your guests will automatically be pre-registered for your auction and, when they pay for their ticket(s), their credit card information can be saved so they don't have to enter it again.. That's all you need!

How does credit card processing work?
We offer two pricing plans. 1) Full Service Plan or 2) Software Only. If you choose the Full Service Plan, you will use Stripe, our preferred merchant account processor. Sign up is easy and accessible through Bidcoz. This plan offers several advantages. You have the option to pass the service fee to the buyer, potentially saving or making Bidcoz free to you. You also get discounts on fees and the annual subscription fee once you reach a certain fee level. In addition, we provide services to manage all of your transactions directly through Bidcoz. This is the best option. The Software Only plan is just that, you have full access to the software but you use your own PayPal merchant account for credit card processing. We track and report on sales but you do not have the advantages listed above.

Either way, Full Service or Software Only, no credit card information is ever entered or stored within the Bidcoz software. When this sensitive information is entered, your guests are actually delivering the information directly to our merchant processing partner or PayPal, not Bidcoz. These are highly secure and trusted services.

Is there a service fee for items paid offline (cash or check)?
Yes, Bidcoz helps you will the full process of building and managing your events. Although we provide you with easy checkout for your users, this is completely separate from the monetary transaction. All sales, except for free features, are subject to service fees. However, when you accept cash or a check offline, you can mark it paid manually in your Bidcoz software and will save the cost of credit card processing. All other processes, like email receipts and reporting still take place.

How are bidding notifications sent?
Currently, all notifications are sent via email. We send out "You are outbid" emails and notify you when you win. However, you are also notified online, in your WatchList. Here you can find out if you have the high bid, have been outbid, or have won an item. Your WatchList is where you get all your status updates in one place, and monitor your bidding, in a much more efficient way than either email or text can provide.

How much does Bidcoz cost?
Please see the Bidcoz pricing page for full details on cost. Our pricing plans are designed to fit the needs of every nonprofit because it's based on the individual campaign. The better you do, the better we do - so our goals are always the same. The Full Service Plan is your most cost effective option. You can potentially save the subscription fee after the first year. You have the option to pass Bidcoz service fees on to buyers, which can offset, if not eliminate the cost altogether.

How many campaigns can we run during the year?
You can host and run as many campaigns as you like! There is no limit. We do not limit the number of users, items, etc. The only thing that we do put a limit on, with your subscription, is the number of emails that can be generated. With your subscription, you can send out up to 12k emails within your annual subscription. You can purchase additional email sends at a nominal fee.

Can we upload our existing contacts?
Uploading your existing contacts is as easy as creating a spreadsheet of the information, based on our instructions, and uploading it to your new Bidcoz site. Once you have the spreadsheet ready to upload, it's just a 1-click process to upload. We are happy to help you get started. Contact Customer Support for assistance.

Who owns the data and how is it used?
Everything you put into your Bidcoz platform belongs to you. You can access it, and download it into report format, for as long as you have an active subscription. Bidcoz does not use the information for any purpose other than the functions of the site. See the Privacy Policy for more information.

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