FAQs

How does the free trial work?
All new and potential customers start with a free trial account. This trial gives you (Admins) full access to the software. It is not accessible to the public. Once you subscribe to Bidcoz (link in your trial’s Admin Dashboard) we will convert your account to an active subscription and you can continue to build your campaign(s). No credit card is required to start the trial.

What will I get when I signup?
Your subscription gives you full access to all features of the software, for 12 months. Host as many campaigns and events as you like. The subscription level you choose will determine the user volume and additional services.

How much does Bidcoz cost?
With Bidcoz, you will purchase a subscription based on your organization’s fundraising plan. Then, as you use the software, some components incur service fees based on the sale price (not value). In addition, funds paid for online will incur a Stripe transaction fee to process credit cards. Your software provides options to add the cost of service fees and/or credit card processing fees to supporters/buyers. Choosing one of these options can offset your fees cost by 50-100%. Funds accepted offline via check, cash, or an alternate method will incur service fees but will not incur Stripe credit card processing fees. Please see the pricing page for complete details.

Why does the Basic plan cost more per month than the Professional plan?
The Basic plan is paid on a month-to-month basis so you could purchase a single month or more. The Professional plan is a 12 month plan so you receive a discount per month when paying for a full year subscription.

What are the advantages of the Professional versus Basic plans?
The Professional plan has many advantages. 1) Having 12 months to plan, execute, and manage your events means you can take your time and do it right. 2) Data from your last campaign can be cloned/copied to a new campaign to save you a lot of time when there are a lot of the same auction items. 3) The number of contacts is much higher. 4) If you have host a big event, you can rest assured that you will not pay more than $3500 in component service fees. Because these fees can be paid by your buyers/supporters, all of these fees may be covered and anything over is returned to you in the form of a rebate. If your event is big enough, you could make your money back on the subscription fee as well. 5) You can host multiple campaigns throughout the year, including year long campaigns like Memberships, Fund Drive, or simply managing Donations.

What is custom about the Enterprise plan?
Basically the Enterprise plan means that we work with the customer to provide some custom or unique changes to the software. This could include a vanity URL (your domain name versus Bidcoz), your own payment process, etc. We work with the customer to determine what is required and do our best to accommodate.

Will I raise more using Bidcoz software?
The goal with moving to software should be two-fold. 1) Make it easier to 2) Raise more money. These two things go hand-in-hand. Because the software makes it easier for your team to manage the event, you should spend less time on busy-work and more time on things that raise money. This might include procuring more items, or better items for your auction, doing more, or better, promotions to get people to participate in your event, or maybe reaching out to bigger and better sponsors. Spending your time more effectively will help you raise more money. Also, making it easier and fun for your guests to participate will also help you raise more money. They are more likely to spend when it’s easy to place bids, buy tickets, and checkout. On average, customers are able to raise 25%+ more after they move from a manual auction to using software.

How do users receive notifications (text or email)?
By default, we send all notifications via email. However, users have the option to receive outbid and win notifications for an auction, via text message. It’s as simple as entering their mobile number.

Do you offer text to give?
We do not see any advantage of text-to-give (text2give) service, especially at a high cost, versus our “Donate” feature that is easy and free. This is especially true if you are already using Bidcoz for tickets, an auction, or other component and your users are already logged in and participating via their browser.

What if we have a large number of older or less tech savvy supporters?
You would be very surprised by how tech savvy your supporters are. Pretty much everyone owns and uses a computer at this point, and has some degree of skill. Smartphones have been around for some time now and they have become easier and easier to use over the years. According to Pew Research roughly three-quarters of Americans own and use smartphones, with a similar percentage attributed to the 50+ segment. As long as they are capable of accessing the internet, via their smartphone, they will have no problem participating in your mobile event. We make it super easy by providing links in emails so, when clicked, they go directly to the location online where they need to be. In those rare cases when supporters need assistance, your Bidcoz software makes it easy for you to place bids, orders, and checkout for your guests.

Do we need WiFi at our onsite event?
We recommend having WiFi available at your event for your management team. To access and manage the backend of your software you need to use a laptop or tablet, which generally needs a WiFi connection. In a pinch, you can usually set up a hotspot with your phone. However, your guests will use cell reception and will not need access to WiFi.

What does web-based software mean?
Our web-based software is hosted on our server and available to you, and your team, via the web. There is no app to download, or nothing stored on your computer. Everyone on your team can work together, on the same platform. There is no need to transfer or share information because, when you make a change, everyone on your team will see that change immediately.

How does credit card processing work?
All credit cards are processed through our preferred merchant processor, Stripe. Sign up for a new Stripe account easily through Bidcoz or connect to an existing account. Your supporters will simply click “Pay with Card” in their Cart to checkout. They enter their credit card information and checked out. You can also enter credit card payments manually in your Bidcoz software. You will know immediately that their payment has been processed in your Bidcoz software. All funds received, minus service and processing fees, are automatically transferred to your bank account every 2 days.

In your experience, how do buyers generally feel about paying the service fees?
We find, given the option, 50% or more buyers will voluntarily pay the fees. They know that covering the cost benefits the cause they are participating to support. When an organization requires the buyer pay the fees, as long as the organization has made this additional cost clear up front, the buyer expects the fees and does not consider it any great burden. NOTE: (Total fees are never higher than 6%, which is still considerably less than what most people are used to paying in sales tax.)

Is there a service fee for items paid offline (cash, check, or credit card)?
Yes, Bidcoz helps you with the full process of building and managing your events. Although we provide you with easy checkout for your users, this is completely separate from the monetary transaction. All sales, as they become pending, except for free components, are subject to service fees. However, when you accept cash or a check offline, you can mark it paid manually in your Bidcoz software and will save the cost of credit card processing. All other processes, like email receipts and reporting still take place. Offline service fees earned are billed monthly.

How are bidding notifications sent?
Users have the option of receiving outbid and win notifications via email or text message. Users can manage their bids, in real time, using their WatchList. The WatchList is where you get all your status updates in one place, and monitor your bidding, in a much more efficient way than either email or text can provide.

Is there a contract?
No. We do not believe in long term, or multiple year, contracts. You have the option to subscribe on a month-to-month basis or annually. We want you to use Bidcoz because you are happy and it’s the right platform for you. We will not make you obligated to use it. When you create your organization account, you agree to our Terms and Conditions. That’s enough for us! You can stop using Bidcoz at any time.

How many campaigns can we run during the year?
You can host and run as many campaigns as you like! There is no limit. There is a limit on the number of emails that can be generated and number of contacts during your subscription period. Send up to 12k emails and have up to 12k contacts in your account. You can purchase additional email and contact blocks for a nominal fee; however, for most customers this is more than sufficient for a few campaigns.

Can we import our existing contacts?
Yes, you can import contacts. It is always better to get your users to visit the site and create their own Bidcoz account. We recommend inviting your existing contacts to visit your Bidcoz campaigns and ask them to signup themselves. This adds them to your Contact list. This is a great way to promote your campaign/event and get new users on your campaign website.

Who owns the data and how is it used?
Everything you put into your Bidcoz platform belongs to you. You can access it, and download it into report format, for as long as you have an active subscription. Bidcoz does not use the information for any purpose other than the functions of the site. If you cancel your subscription, you will have the opportunity to download your information prior to your account being closed. See the Privacy Policy for more information.

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