Frequently Asked Questions
|I only have (1) one event. Do you offer less than 1-year options? |
The majority of our members use Bidcoz for one auction event each year. We give you a full 12 months to plan, build, promote, and maintain access to your data. Then, when you are ready to start on your next auction event, you'll find that maintaining an annual membership has it's perks. You'll be able to use your previous event's data to copy or clone to your new one, saving you loads of time.
|What happens if we go over $100,000? |
We hope you do! If you sign up for the Champ, Master, or Hero plans, and you go over the $100k maximum, no problem. We will simply charge you 2% on the overage. That's just $20 per $1,000. If you think there is a good possibility you will go $50k or more over the $100k maximum, consider requesting a Rock Star Membership to control cost.
|What will I get when I purchase Bidcoz? |
You will get 12 months access to the software with features based on your membership level.
|How does the free trial work? |
All new and potential customers start with a free trial account. This trial gives you (Admins) full access to the software at the Hero membership level. It is not accessible to the public until you purchase your membership. Upon receipt of payment, we will convert your account to active and you can continue to build your campaign(s). No credit card is required to start the trial.
|After I get started, can I change my membership level? |
Yes, you can upgrade at any time. Just let us know and we'll help you make the change.
|How much does Bidcoz cost? |
See pricing for complete details.
|Is there a limit to how much we can raise? |
Nope! We hope you raise as much money as possible for your cause
|What is the difference between Online and Mobile Auctions? |
In a nutshell, there's no real difference other than the device the user is viewing your auction campaign on. If they are online or on a computer, they will see your campaign in a larger format. If they are using a smartphone, they will see it in a slightly different format that is specially designed to make navigation easier on a small screen. Your BidCoz software handles this automatically. All of the auction's functionality is the same regardless of how it is viewed.
|How many people can use our Bidcoz Membership? |
We do not limit the number of Admins, Managers, Volunteers or people on your team who can access your software. You decide accessibility, using the software's Permissions feature. We put a very high limit on total number of Contacts. See pricing for more details. The more the merrier!
|Will I raise more using Bidcoz software? |
The goal with moving to software should be two-fold. 1) Make it easier 2) Raise more money. These two things go hand-in-hand. Because the software makes it easier for your team to manage the event, they should spend less time on busy-work and more time on things that truly help raise more money. This might include procuring more or better auction items, improving promotions to get more people to participate and/or buy tickets plus, soliciting bigger and better sponsors. Spending your time more effectively and making it easier and more fun for guests to participate, will help you raise more money. Customers who take full advantage of these software opportunities, on average, raise 25% or more moving from a fully manual auction event.
|How do users receive notifications (text or email)? |
By default, we send all notifications via email. However, users have the option to receive outbid and win notifications for your auction by text message. There are (2) options to convert to text. 1) Text to Bid or 2) Simply enter their mobile number in the system. With that said, every user has a "Watch List" where they can quickly view and manage their bids without the need for messages at all!
|Can we import our auction items? |
Yes, you can import all of your auction items from a CSV formatted spreadsheet. Simply download the working spreadsheet from Bidcoz and add your list of items. Of course, images must be added separately for each item.
|What if we have a large number of less than tech savvy guests? |
You would be very surprised by how tech savvy your supporters are, no matter their age. Almost everyone owns and uses a computer at this point, and has some degree of skill. Smartphones have been around for some time now and have become easier to use over the years. According to Pew Research roughly three-quarters of Americans own and use smartphones, with a similar percentage attributed to the 50+ segment. If you do have guests who need some help, Bidcoz provides easy ways to let you enter bids for them and/or check them out.
|Do we need WiFi at our onsite event? |
We recommend having WiFi available at your event for your management/volunteer team only. To access and manage the backend of your software you need to use a laptop or tablet, which generally needs a WiFi connection. In a WiFi pinch, set up a hotspot with your smartphone! However, unless your event is in the woods or an underground bunker, guests will primarily use cell phone reception and will not need access to WiFi. Asking them to connect to WiFi is an unnecessary step that would only add a level of complication.
|What does web-based software mean? |
Our web-based software is hosted on our server and available to you, and your team, via the web. The software is not downloaded or stored on your computer. Everyone on your team can work together, at the same time. There is no need to transfer or share information because, when you make a change, everyone on your team will see that change immediately. With that said, you can download reports and data at any time to save a copy on your computer.
|How does credit card processing work? |
All credit cards are processed through our preferred merchant processor, Stripe. You will sign up for a new Stripe account easily through Bidcoz or connect to an existing account. There are (3) checkout methods. • User checks themselves out. At the close of your event, your supporters will simply click "Pay with Card" in their Cart to checkout. • You can checkout guests manually. Accept cash, check, or enter their credit card and process. • Auto Checkout. Require a credit card be entered in advance and one button will charge all credit cards at the close of your event. All funds received, minus the processing fees, are automatically transferred to your bank account every 2 days or choose another option in Stripe.
|How do buyers generally feel about paying the "recover fees option"? |
We find, given the option to decline, 50% or more of buyers will voluntarily pay the fees. They know that covering the cost benefits the cause they are supporting. When an organization requires the buyer to pay the fees, as long as the organization has made this additional cost clear up front, the buyer expects the fee and does not consider it any great burden. Offering the option to decline paying the fees gives them full control. When they choose to decline, the organization absorbs the fees. Learn more →
|Is there a Membership contract? |
No. We do not require a long term, or multi-year contract. A Bidcoz Membership lasts 1 full year to give you plenty of time to build, promote, manage, and report/account for one or more campaigns. We want you to use Bidcoz because you are happy and it's the right platform for you and your fundraising team. When you create your organization account, you will agree to our Nonprofit, as well as, User Terms and Conditions. That's enough for us! You can cancel your Bidcoz account at any time...however, we hope you love it and choose to use Bidcoz year-after-year.
|How many auctions or ticket campaigns can we run during the year? |
You can host and run as many campaigns as you like! There is no limit. And, you can build, manage, and promote them simultaneously even.
|Can we import our existing contacts? |
Yes, you can import contacts. However, we recommend inviting your existing contacts to visit your Bidcoz campaigns and ask them to sign up themselves. This automatically adds them to your Contact list. This is a great way to promote your campaigns and events. It also lets your users choose whether or not they want to participate. Bidcoz allows you to send promotional email to your existing email lists without adding them to the software as a Contact first.
|Who owns the data and how is it used? |
|Can I add a feature from another level? |
No. This is how we keep costs low. We keep things as simple as possible. You must weigh how much you need or want certain features and choose the membership level that best fits those needs.
|How long does it take to get going? |
Starting a campaign can be pretty quick. Maybe 5 minutes. For some customers, they take 3-6 minutes to work on entering auction items as they are donated. Others simply upload their items from a spreadsheet. How long this process takes depends on the number of items you have and how detailed you get. If you have everything ready to go, you can have your campaign ready to go in a matter of hours or days.
|Do you offer a credit card swiper or reader? |
Bidcoz Snap™ is a mobile app that you download to your smartphone. It allows you to snap a quick picture of a credit card and add it to your Bidcoz software. Use it to quickly add required credit card at ticket checkin or to help guests checkout.
|Do you offer extra discounts to nonprofits? |
We only work with nonprofits, or companies raising money for nonprofits, so our pricing reflects that. It's also why we offer "Recover Cost Options", allowing you to ask supporters to pay extra fees to cover your cost. Stripe does offer nonprofit discounted rates.
|Overtime Bidding |
Overtime Bidding helps leave no money on the table. When you activate Overtime Bidding, if user's try to place those last minute bids, the system will automatically extend the time to allow other bidders to place additional bids too. You can do this just once or do it until no more bids are coming in.